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FAQ

1. Why does Biomer charge the same price for delivery within New biomer-mussel-oil-faqs.jpgZealand as it does around the world?
2. Why can't I buy more than 3 months worth of a product in one order?
3. Why is Tripernol so much cheaper than all other competitor's products?
4. Can I buy Bio-Mer's products in health stores or supermarkets?
5. How long does it take to receive my order?

1.    Why does Bio-Mer charge the same price for delivery within New Zealand as it does around the world?

This is because within New Zealand the sale price includes GST. It is true that the delivery cost per item is approx $3-$5 less within New Zealand however the GST component is also approx $3-$5 per item. Therefore for simplicity we keep the same price for delivery, independent of which part of the world you live.


2.    Why can't I buy more than a 3-month supply of a product in one order?

In many countries the law requires that the importing of dietary supplements be for personal use only (unless you have an import license or pay excessive import duty tax), and regulates this by limiting individual orders to a 3-month supply. Whilst it may be true that in a particular country this does not apply, Bio-Mer has chosen to follow this rule irrespective of destination. You can of course purchase a 3-month supply of all of our products in one delivery.


3.    Why is Tripernol so much cheaper than all other competitor's products?

This is because Bio-Mer is the mussel grower, oil extractor (capsule manufacturer) and now marketer of the green lipped mussel oil extract, Tripernol. This has nullified the steps carried out by our competitors who outsource the parts of the process that they can't perform. Also, after 6 years of research and development Bio-Mer has a unique extraction process that not only captures the entire lipids as nature has intended, it is also very cost effective.


4.    Can I buy Bio-Mer's products in health stores or supermarkets?

No, currently we are only selling our products directly to customers via our website.


5.    How long does it take to receive my order?

Postage within New Zealand = 1-3 business days
Postage to Australia = 3-6 business days
Postage to the USA = 5-10 business days
Postage to Asia = 5-8 business days
Postage to the EU = 7-10 business days.